Broderies Cazé-Ducamp is committed to responding to any customer complaint within 7 days.
Please note, curtains and sheer curtains are most often cut or made to measure, they are subject to special conditions mentioned below, we invite you to read these conditions carefully and contact us by E-mail before returning the goods.
Any return of goods that does not fall within the framework our general conditions of sale and within the framework the article L121-20-2 of the French consumer code cannot be reimbursed.
You have a 10-day right of return after receiving your package, in order to return it for an exchange or refund :
- The satisfied or refunded guarantee applies to the height of 1 pair or 2 pieces in order to allow a test order. Refund of the product, shipping costs and return shipping payable by you.
- The product is returned for a reason due to Authentic macrame Lace : Mistake in color, mistake in the product references or dimensions (greater than the margin listed in the general terms of sale). We are committed to return your merchandise and refund any return shipping fees in the form of a credit slip for our site.
Special terms in accordance with the French law article L121-20-2 of the Consumer Code :
- Curtains cafe curtains and voile tier curtains are made at the customer's request: The money back guarantee applies up to 1 pair or 2 pieces in order to enable a trial order.
- Sheer curtains, made to measure curtains, trimmed curtains and rectangular and oval tablecloth are made to order at the customer's request, they are not returned or exchanged, unless in the case of a mistake on our part.
- All small dimension curtains and cafe curtains: width less than 16 inches wide or height less than 8 inches tall are also not returned or exchanged.
- Custom size Macrame "Tradition", "Valentine", "Classic", "Chambord" "Lea" "Tournesol" "Julia" "Alhéa" and "Romance" and Items modified or cut by the customer are also not returned or exchanged.
Don't hesitate to contact us by telephone in order to verify all your measurements.
Excerpt from Article 10 of our general terms of sale
Contact information for returns
In order to process your request, please specify your last and first names, address, date, and order number. We cannot process any incomplete orders.
If your return falls within the framework of our general conditions of sale and the French consumer code, you can return the goods to the following address :
4 rue Gambetta
A refund will be sent to you by mail within a maximum of 15 days after the products are received.
Terms updated June 18, 2022.