Policies

Our Privacy Policy

We at Broderies Caze-Ducamp, producer of this web site : Macrame Lace, believe that you have the right to know how your personal information may be used or disclosed.You take your privacy seriously, and we respect your concerns. We have created this privacy policy in order to how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please send us a comment by email or contact us by telephone.
This privacy policy applies only to personal information collected via this web site, and not to any other activities of Macrame Lace. Personal information means information about you that is personally identifiable like your name, address, email address, or credit card information, and that is not otherwise publicly available.

Disclosure of Personal Information :

Macrame Lace does not rent, sell, or share personal information about you with other people or companies.
The Web Site contains links to other web sites. Please recognize that we cannot control the use or security of your personal information collected by other web sites. If you have any concerns regarding the security or privacy of these web sites, you should feel free to browse their privacy policies, or even to contact them directly. Macrame Lace is not responsible for the privacy practices, data collection, security or content of other web sites.

Terms and conditions

The following articles establish the general conditions of sale for all goods and services proposed by Broderies Caze-Ducamp on the site www.macrame-lace.com.

The act of selecting a payment procedure, after the order form is completed, constitutes confirmation of the order and your acceptance of these conditions of sale.

Broderies Caze-Ducamp invites you to read the following articles carefully before you select items from the Broderies Caze-Ducamp site for purchase.

Article 1 : Object

The following defines the rights and obligations of both Broderies Caze-Ducamp and the client. These conditions represent the totality of rights and obligations of both parties and no others will be accepted.

Broderies Caze-Ducamp is :

Corporate Name : Broderies Cazé-Ducamp
Statut : entreprise individuelle
Head Office : 4 rue Gambetta - 59142 Villers-Outreaux - France
Company i.d. Number : siret : 408 881 654 00011 RC Cambrai 96 A 167
TVA number : FR46408881654
Telephone number : +33 (0) 3 27 82 02 15 - fax : +33 (0) 3 27 82 03 15

Article 2 : Description of goods

Broderies Caze-Ducamp invites customers to read all descriptions carefully including all dimensions and quantities. All descriptions are in English and in French. We propose macrame lace in custom size, but these lace curtains can't be made in the exact size. You have to accept a margin of error of approximately 1 to 1.5 inches. We must make macrame lace curtain with complete patterns, we can't cut a pattern in the middle for the coherence, symmetry and beauty of your curtains. A macrame lace pattern is always in the same size, we can't reduce or increase the size depending the curtain size.

Article 3 : Availability

Goods are available within the limit of stock.

Article 4 : Photographs

The photographs used in this site are representative. Broderies Caze-Ducamp cannot be held responsible for any differences in the actual items purchased. However, Broderies Caze-Ducamp does make every effort to minimize any differences and suggests that the clients read all descriptions carefully.

Article 5 : The obligations of the client

The client accepts to complete the order form by giving all requested details. These details must be complete and correct. The act of selecting "enter your order" after having completed the order form constitutes the acceptance of these general terms and conditions. This acceptance is only limited by the conditions given in article 10 "the right to cancel". Broderies Caze-Ducamp cannot be held responsible for any errors in the completed order form and any resulting consequences arising thereof. For all deliveries outside the European Union, the customer is responsible for all regulations pertaining to and for duties and or costs resulting from the transportation of any and all goods ordered.

Article 6 : Order confirmation

Once payment has been verified by Broderies Caze-Ducamp, the order is deemed acceptable. Broderies Caze-Ducamp will then confirm this acceptance of the order by e-mail. This confirmation can and will act as a proof in the case of any contention. Broderies Caze-Ducamp reserves the right to cancel any order and to inform the client by e-mail. All such confirmations or cancellations will take place within three (3) business days of the receipt of an order. The client's account will be debited at the time of the order's acceptance.

Article 7 : Pricing

The prices of products presented on the site are valid at that moment and accounts will reflect the prices valid at the time of ordering. Payment is in USD. For residents of the European Union, value added tax (VAT) will be added where applicable at the appropriate rate. Prices displayed on the site are net prices. Delivery costs will be added and shown in the total price. In the case of deliveries outside of the European Union, all additional costs and duties will be the responsibility of the client. (see article 5.)

Article 8 : Payment

The settlement of orders can be made by credit or debit card (Visa, Eurocard, Mastercard).

If a client uses either a credit or debit card, the details will be sent in encrypted (SSL) to our bank ( CIC ). Our payment service remains the sole possessor of this information. It will be held for only as long as it takes to complete the order. The order will only be confirmed once the payment has cleared. Orders taken through the fraudulent use of a credit or debit card will be annulled following the code of practice of the credit or debit card company.

Article 9 : Delivery

Broderies Caze-Ducamp works to deliver goods within 15 days from the date of order acceptance. Broderies Caze-Ducamp delivers goods all over the world with our partners Colissimo for France and Northern Europe and Postal Service for the rest of the world. These transporters are also liable for the delivered product from Broderies Caze-Ducamp to the customer. The order will be delivered to the address on the order form only if all the conditions are met. If an article is not available, customers will be contacted as soon as possible and their account will not be debited. All reclamations should be made to the address in Article 1 either by e-mail or letter. Upon receipt of goods, the client is responsible for checking the general condition of the package. Any damage should be noted on the delivery slip. Notify Broderies Caze-Ducamp within three (3) days by e-mail of any damage or other non-conformity of goods received. Within the limits defined on the delivery slip, Broderies Caze-Ducamp will replace the goods.

Article 10 : Cancellation

Under French law covering the sale of goods by correspondence, the customer has a period of seven (7) business days from the receipt of the goods during which they may cancel the order. The supplier is obliged to reimburse the client within 30 days on receipt of the returned goods minus the cost of postage and packaging.
For macrame lace curtains, cafe curtains and tier lace curtains, condition "Satisfied or money back" is applied until 2 pieces for an amonut less than $ 140 US to allow a trial order. Short size of curtain (under 16.5 inches width or 8 inches height), sheer curtains, trimmed curtains and all curtains item marked "Custom size available" are all handmade and custom for each buyer, we regrettably are unable to accept returns.
Macrame Lace curtain "Tradition", "Valentine", "Classic" et "Amaryllis" "Tournesol" "Julia" and "Romance" are all handmade and custom for each buyer, we regrettably are unable to accept returns.
Embroidered curtains "Lin", "Florentin", "Alice", "voilier" "tulipe" "verone" "Campagne" and "Personnalisé" are all handmade and custom for each buyer, we regrettably are unable to accept returns.

Article 11 : The transfer of risks

The transfer of risk on goods to the client is made when Broderies Caze-Ducamp delivers goods to the transporter. Thus all goods travel at the risk of the customer.

Article 12 : Retention of property

In all cases the goods remain the property of Broderies Caze-Ducamp until full payment is made. Law number 80-335 of 12 May 1980.

Article 13 : Access to information

For the functioning of an order, details will be held and treated by electronic means. The client accepts this fact. Under Article 34 of the Informatique et Liberte law of 16 January 1976, the customer may have access to information relating to themselves. CNIL declaration number: 1063298.

Article 14 : Applicable law and jurisdictions

These conditions of sale are governed by French law. In the case of litigation concerning the sales of goods or the interpretation of these conditions of sale only the tribunal of Cambrai (France) is competent.

Last update : 2016/04/28.

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©Copyright : Véritable Macramé Brodé - Macrame Lace - 2005/2017
Broderies Caze Ducamp 4 rue Gambetta 59142 Villers Outreaux France